Classic concierge

Frequently Asked Questions

   
   

Classic concierge
Classic concierge

 

What makes Classic Concierge different from other concierge services?
We provide a superior service enabling us to work above and beyond our clients’ expectations.  All requests receive the same high standard of care and attention.  A majority of our members are high profile, so Classic Concierge also understands the need for complete discretion at all times.
Members can also access an exclusive and secure on-line personal facility.  This means you don’t even need to pick up the phone to make your requests and check your account, it’s all on-line – just a click away - saving you even more time!”

How do Classic Concierge source suppliers?
We search for the best suppliers in their given field, with many new suppliers being recommended to us by existing clients.  We complete a thorough evaluation of each supplier, including a review of their quality, the reliability of their products and the services they offer.  Should we accept them as one of our suppliers, we then continue to monitor them, making sure that you always get the excellence you deserve.

Do the products and services provided by Classic Concierge cost any more?
Absolutely not!  We guarantee that all the products and services we provide will be at the market rate or less.

Can Classic Concierge help you?
Yes!  We can source, manage and deliver almost anything - the only limitation is your imagination!  As long as your request is legal and ethical, we will do everything in our power to get it done.

Will my personal details remain confidential?
Yes.  Your personal details will remain confidential at all times.  Classic Concierge takes its clients' confidentiality very seriously.

Are you Insured?
Yes. Classic Concierge have both Public Liability insurance and Professional Indemnity insurance

When are Classic Concierge available?
Between 9am and 6pm Monday to Friday (excluding Bank Holidays).  We aim to respond to all requests within 24 hours.  We do realise that quite often our services will be needed outside of standard office hours, so we will always do our best to accommodate those last minute requests or requests that cannot be carried out at any other time than weekends and evenings.

What do I do next?
If you would like to become a member, then either fill in our
on-line application form or call us on 01285 713707.

Once we receive your request, we shall either send you an application form to fill out or phone you to go through it. Then, when your membership has been accepted, we will send you a Welcome Pack with all the information you will need and also your personal log-in details for your member’s account.
You can then start using Classic Concierge services.

If you do not wish to become a member, but still require our service, then please fill out the on-line application form, call us on 01285 713707. We shall process your request and once payment has been accepted, you will receive a confirmation and can then use your hours when you wish.